At DropShipify, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund Policy below.
Eligibility for Refunds
You may be eligible for a refund if:
- You receive a damaged or defective product.
- You receive the wrong item.
- Your order is lost during transit.
- The product arrives significantly different from its description.
To be eligible, you must contact us within 7 days of receiving your order.
Non-Refundable Items
Refunds will not be issued for:
- Change of mind after delivery.
- Incorrect shipping information provided by the customer.
- Products damaged due to misuse or improper handling.
- Items marked as final sale or non-returnable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
- Your Order Number
- Clear photos or videos of the product
- A brief description of the issue
Our team will review your request and provide an appropriate solution.
Order Cancellations
Orders canceled within the allowed cancellation period are eligible for a full refund. Once an order has been processed or shipped, it cannot be canceled.
Refund Process
Once your refund request is approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
- If you placed your order using Cash on Delivery (COD), our support team will contact you to arrange the refund through an appropriate method.
Return Shipping
If a return is required, our customer support team will provide return instructions. Return shipping responsibility may vary depending on the reason for the return.